Store Policy
Processing Time:
Orders are processed and prepared for shipment within 14 business days of receipt, excluding weekends and holidays.
During major sales or holidays, processing times may take up to 21 business days.
Orders are processed and prepared for shipment within 14 business days of receipt, excluding weekends and holidays.
During major sales or holidays, processing times may take up to 21 business days.
Pre-Order Process
When placing a pre-order with us, please note that all orders will be processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. As our extensions are made from premium raw hair, please allow 10-15 business days for production before your order is shipped. Once your order is ready for shipment, you will receive a shipping confirmation with tracking details. We appreciate your patience and understanding as we ensure that each order meets the highest quality standards.
Shipping Methods:
We offer a variety of shipping options to cater to your needs.
Available shipping options and estimated delivery times are provided during checkout.
Delivery times are approximate and may vary based on destination and unforeseen circumstances during transit.
Shipping Rates:
Shipping rates are calculated based on the shipping method, package dimensions, weight, and destination.
Shipping costs can be viewed at checkout.
Delivery Time:
Delivery times vary based on the selected shipping method and destination.
Estimated delivery times are provided at checkout.
International Shipping:
We ship internationally. Shipping times and rates may vary depending on the destination country's customs regulations.
Shipping Address:
Please double-check your shipping address during checkout to ensure it is accurate.
We are not responsible for issues arising from an incorrect or incomplete address.
If changes need to be made to your shipping address after placing an order, please contact our customer support team as soon as possible.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
Use this tracking number to monitor the status and whereabouts of your package through our carrier's website.
Lost or Damaged Items:
We are not responsible for lost, stolen, or damaged packages once an order is in the carrier's hands.
If your order is lost or arrives damaged, please contact your local carriers for assistance.
Thank you for choosing TIEXHAIR for your hair care needs. If you have any further questions or need assistance, please don't hesitate to contact us.
Warm regards,
Tie
TXH Customer Service Team
When placing a pre-order with us, please note that all orders will be processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. As our extensions are made from premium raw hair, please allow 10-15 business days for production before your order is shipped. Once your order is ready for shipment, you will receive a shipping confirmation with tracking details. We appreciate your patience and understanding as we ensure that each order meets the highest quality standards.
Shipping Methods:
We offer a variety of shipping options to cater to your needs.
Available shipping options and estimated delivery times are provided during checkout.
Delivery times are approximate and may vary based on destination and unforeseen circumstances during transit.
Shipping Rates:
Shipping rates are calculated based on the shipping method, package dimensions, weight, and destination.
Shipping costs can be viewed at checkout.
Delivery Time:
Delivery times vary based on the selected shipping method and destination.
Estimated delivery times are provided at checkout.
International Shipping:
We ship internationally. Shipping times and rates may vary depending on the destination country's customs regulations.
Shipping Address:
Please double-check your shipping address during checkout to ensure it is accurate.
We are not responsible for issues arising from an incorrect or incomplete address.
If changes need to be made to your shipping address after placing an order, please contact our customer support team as soon as possible.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
Use this tracking number to monitor the status and whereabouts of your package through our carrier's website.
Lost or Damaged Items:
We are not responsible for lost, stolen, or damaged packages once an order is in the carrier's hands.
If your order is lost or arrives damaged, please contact your local carriers for assistance.
Thank you for choosing TIEXHAIR for your hair care needs. If you have any further questions or need assistance, please don't hesitate to contact us.
Warm regards,
Tie
TXH Customer Service Team